- Includes: Support and Update Service
- Forums, Tutorials, Ticket Service, provided remotely.
- Support forum and frequently asked questions
- Initial response time (during business hours) 8 hours
- Download and apply updates from Tsplus
- License Rehost or License Migration: correspond to subsequent installations due to server change or reinstallation.
- Periodic training and best practices
- DOES NOT INCLUDE SUPPORT IN NON-SPECIAL HOURS (THIS SERVICE WILL HAVE ADDITIONAL COSTS)